Privacy Policy

1. Our Commitment to Privacy

The Egyptian Orphan Fund Australia (TEOFA) respects your privacy and is committed to protecting the personal information you share with us.

We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the requirements of the Australian Charities and Not-for-profits Commission (ACNC).

This policy explains how we collect, use, store, and protect your personal information.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our charitable operations, including:

• Contact details (name, address, phone, email)
• Donation and payment details (e.g., bank transfer, credit card information)
• Volunteer details (skills, availability, emergency contacts)
• Child sponsorship or fundraising participation information
• Communication preferences and feedback
• Any other information you choose to provide (e.g., when contacting us or completing a form).

3. How We Collect Information

We collect personal information directly from you when you:

• Make a donation or register an orphan sponsorship
• Register as a volunteer or attend an event
• Complete a form via  our website or social media
• Communicate with us by email, phone, or in person
• Engage with us through fundraising platforms or third-party partners.

4. Why We Collect and Use Your Information

We use your personal information to:

• Process donations, sponsorships, and receipts
• Communicate updates, news, and fundraising opportunities
• Manage volunteers and event participation
• Meet our legal, taxation, and reporting obligations
• Evaluate and improve our programs and services
• Maintain accurate donor and volunteer records.

We will only use your information for the purpose it was collected, unless you consent to another use or it is required by law.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your data may be stored securely in digital databases such as Infoodle (for donor and volunteer management) and Xero (for accounting and receipting), both of which host data on Australian servers and comply with Australian privacy and data security standards.

Access to personal data is restricted to authorised staff, board members, and contractors who need it to perform their duties.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting or reporting obligations.

When personal information is no longer required, it is securely destroyed or anonymised.

6. Disclosure of Information

We may disclose personal information to:

• Service providers who assist us in operating our programs (e.g., payment processors, database providers)
• Legal or regulatory authorities when required by law.

All personal information collected by TEOFA is stored and managed within Australia. We do not sell, rent, trade or disclose personal information to any other organization except where required by law or where necessary to carry out our operations securely and effectively.

7. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Ask for corrections if your information is inaccurate, incomplete, or outdated.

To request access or correction, please contact us at: admin@theegyptianorphanfund.org.au.

We will respond within a reasonable timeframe, usually within 7-10 business days.

8. Direct Communications and Opt-Out

We may send you updates, newsletters, or fundraising appeals consistent with your selected preferences.

You can opt out at any time by:

• Clicking the unsubscribe link in our emails, or
• Contacting us directly at admin@theegyptianorphanfund.org.au.

We will respect your choice and update our records promptly.

9. Website and Digital Privacy

Our website may use cookies or analytics tools to improve user experience.

These do not collect personally identifiable information unless you submit it voluntarily (e.g., via a form).

External links on our website are not covered by this policy; we encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this policy from time to time if our practices change or if required by law. Any updates will be published on our website, and the “Last Updated” date will be updated accordingly, and we encourage you to review this policy periodically to stay informed.

This policy is also reviewed annually to ensure it remains accurate and compliant with applicable law and best practices.

11. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

The Egyptian Orphan Fund Australia (TEOFA)
Email:                 admin@theegyptianorphanfund.org.au
Mail:                    8/17 Sugar Gum Ct, Braeside VIC 3195
Website:           www.theegyptianorphanfund.org.au

We will respond promptly and aim to resolve all privacy concerns fairly, respectfully and transparently.